Agris Group Equipment Warranty: What's Covered and How to File a Claim

Warranty coverage is one of the first questions that comes up when choosing a supplier for a front loader or attachments. Here's what terms apply to Agris Group equipment, what the warranty covers, and how to properly file a claim if something goes wrong.

What the Warranty Covers

Agris Group's warranty covers manufacturing defects in materials and assembly - failures in the hydraulic system, boom weld joints, and mechanical components caused by production defects rather than improper use.

What the Warranty Doesn't Cover

As with most manufacturers, the warranty does not cover:

• normal wear on consumable components - seals, hoses, bearings;
• damage from overloading beyond the equipment's rated specifications;
• consequences of unauthorized modifications made without the manufacturer's approval;
• mechanical damage from external factors - accidents, impacts, natural events.

Warranty Period

The warranty period is counted from the equipment's purchase date, as stated in the purchase documents. Confirm the exact term when buying a specific model, since it can vary depending on the equipment type.

How to File a Warranty Claim

1. Document the issue - take photos or video of the problem area, which speeds up the review process.
2. Contact an Agris Group manager with the equipment model, purchase date, and a description of the situation.
3. Our specialists will determine whether the case is covered under warranty and agree on next steps - repair, part replacement, or an on-site visit.

Why In-House Production Speeds Up Warranty Service

Since Agris Group manufactures part of its product line in-house, warranty claims are processed faster than with suppliers who only resell imported equipment - there's no need to wait for confirmation from an overseas manufacturer.

Support After the Warranty Ends

The warranty period eventually expires, but the need for equipment maintenance continues for the entire life of the machine. Agris Group continues supporting customers after the warranty too - helping with spare parts selection and fault diagnosis.

Agris Group's warranty covers manufacturing defects in core equipment components, but not normal wear or the consequences of improper use. Reaching out promptly with photo or video documentation of the issue significantly speeds up the review of a warranty case.

Have questions about the warranty on equipment you've already purchased, or planning a purchase? Get in touch with the Agris Group team - we'll walk you through the details.