Agris Group Equipment Warranty and Service: What's Covered and How to File a Claim

Warranty is one of the key factors farmers weigh when choosing an equipment supplier. But the phrase "there's a warranty" means little without specifics: what it covers, how long it lasts, and what to do if something breaks. Here's how Agris Group's warranty works and how to get service support quickly.

What the Warranty Covers

Agris Group's warranty covers manufacturing defects in front loaders and attachments - failures caused not by improper use, but by material or assembly defects. This applies to the main components: the hydraulic system, boom weld joints, mounting hardware, and mechanical parts.

Because Agris Group manufactures part of its product line in-house, warranty claims are processed faster than with suppliers who only resell imported equipment - there's no need to wait for confirmation from an overseas manufacturer.

What the Warranty Doesn't Cover

As with most equipment manufacturers, the warranty does not cover:

• wear on consumable components from normal use - seals, hoses, bearings;
• damage caused by improper loading - for example, using a bucket beyond the load capacity the loader is rated for;
• failures caused by unauthorized modifications to the equipment made without the manufacturer's approval;
• mechanical damage from external factors - impacts, accidents, natural events.

How to File a Warranty Claim

If you discover a fault that may be covered by the warranty, here's what to do:

1. Document the issue - photos or video of the problem area significantly speed up the review process.
2. Contact an Agris Group manager and describe the situation, including the equipment model and purchase date.
3. Our specialists will determine whether the case is covered under warranty and agree on next steps - repair, part replacement, or an on-site visit.

Why Service Support Matters Even After the Warranty Ends

The warranty period eventually expires, but the need for equipment maintenance continues for the entire life of the machine. Agris Group continues supporting customers after the warranty period too - advising on spare parts selection, helping diagnose issues, and recommending when it makes more sense to replace a part versus repair it.

Have questions about the warranty on equipment you've already purchased, or planning a purchase and want to know the terms in advance? Get in touch with our team - we'll answer your questions and help with ongoing service.